http://emergentchaos.com/archives/2007/04/when-do-customers-flee.html The Emergent Chaos Jazz Combo Fri, 12 Mar 2010 02:36:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://emergentchaos.com/archives/2007/04/when-do-customers-flee.html/comment-page-1#comment-3551 Iang Tue, 24 Apr 2007 15:21:18 +0000 http://emergentchaos.com/?p=2335#comment-3551 On a slightly different issue: I saw a comment about a Mexican bank that had just rolled out a nearly secure token programme and experienced an increase in customers. As the programme was nationally mandated, and completed by all banks more or less simultaneously, this would indicate there is some non-trivial customer fear of online banking. On a slightly different issue: I saw a comment about a Mexican bank that had just rolled out a nearly secure token programme and experienced an increase in customers. As the programme was nationally mandated, and completed by all banks more or less simultaneously, this would indicate there is some non-trivial customer fear of online banking.

]]> http://emergentchaos.com/archives/2007/04/when-do-customers-flee.html/comment-page-1#comment-3550 Alex Tue, 24 Apr 2007 15:01:49 +0000 http://emergentchaos.com/?p=2335#comment-3550 These are all b2c concerns? Is there any data for b2b? These are all b2c concerns? Is there any data for b2b?

]]> http://emergentchaos.com/archives/2007/04/when-do-customers-flee.html/comment-page-1#comment-3549 Chris Tue, 24 Apr 2007 11:59:21 +0000 http://emergentchaos.com/?p=2335#comment-3549 Interesting. 12% say they've been notified. 19% say they terminated. .12*.19 = .0228 Looks like about 2% to me. :^) Of course, we have no idea about non-response bias. With a 17% response rate, I'd be concerned about that. Interesting.
12% say they’ve been notified.
19% say they terminated.
.12*.19 = .0228
Looks like about 2% to me. :^)
Of course, we have no idea about non-response bias. With a 17% response rate, I’d be concerned about that.

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